Frequently asked questions
How Do I Know A Crystal Is Right For Me?
When choosing a stone, most times they choose you. What ever you might be going through, that stone will assist you in your healing work. The Color, alone might not be enough for when chooing the right stone for you. Sometimes a little research can help with getting the right crystal or stone for you.
We suggest visiting the shop if you absolutely need to feel and touch a stonemin order to get a deeper connection.
Where Are Rock Collage Crystals Sourced From?
We take pride in sourcing our Rock Collage Crystals from all over the world!
Ethically sourced meaning we are the third company to have handled your items before it reaches you and your person.
Keep reading for a list of countries below:
- Madagascar, Africa
- South Africa
- New Jersey, USA
- Pennsylvania, USA
- Many other parts of the world!
Our crystals are humanely and sustainably sourced, as respect for our Earth comes first!
Please note, we do test the validity of your product before putting out to market, we wouldn't want you or anyone your purchasing for to get anything unethically sourced.
Cleansing takes place immediately upon arrival!
What is Rock Collage?
We are a wellness Metaphysical crystal shop.
We have Crystals, Stones and Rocks.
95% of all products are hand crafted in store to ensure the utmost quality and experience for you.
We have wellness events that help educate you on many different subject matters
We have wellness services that are catered to individual neads.
What are your Covid Safety Protocols?
We are a small shop. We clean surfaces daily before and after closing. We have a max capacity of 4 customers at any given time to reduce contact. W have sanitization stations throughout the shop and we offer handwashing if need be. Mask are manditory for both staff and customers at all times.
Cleansing your Stones and or Crystals?
We offer sea salt or sand with any purchase over $35. The sea salt or sand provides negative ions which is great for cleansing and resuding free radical energy to you and or your crystal of choice. it helps eliminate any negative energies that might have been picked up along its journey.
Shipping Surcharge Oct. 3 and Dec. 26, 2021
Please note that the USPS and other carriers are increasing their rates this holiday season, which may result in slightly higher shipping fees. Below is a note from the USPS regarding their rates. Sage Goddess is absorbing some of this increase itself; however, some shipping costs may be higher to offset the change in carrier rates. We appreciate your understanding. What are the USPS rate increases? The forecasted additional revenue from the time-limited increase will depend on the volume of packages shipped between Oct. 3 and Dec. 26, 2021 – the period the Postal Service historically refers to as its holiday peak season.
The planned price changes include: Priority Mail, Priority Mail Express,
Parcel Select Ground and USPS Retail Ground: $0.75 increase for PM and PME Flat Rate Boxes and Envelopes.
$0.25 increase for Zones 1-4, 0-10 lbs.
$0.75 increase for Zones 5-9, 0-10 lbs.
$1.50 increase for Zones 1-4, 11-20 lbs.
$3.00 increase for Zones 5-9, 11-20lbs.
$2.50 increase for Zones 1-4, 21-70 lbs.
$5.00 increase for Zones 5-9, 21-70 lbs.
How long does it take to process orders?
We recognize that once you have placed your order, you are eagerly awaiting your wellness essential and items. We strive to fill all orders as soon as possible.
Orders generally ship in 1-3 business days but orders with items we make on-site (bracelets, candles, kits, wire wraps, etc.), intuitively chosen items (such as well offerings) and most custom items can take up to 3 business days to ship.
Orders placed during the holidays, from trade shows, from our collectible crystals category or our live sales may take some time to process as well. (Average 1 business day (as our lives are usually on the weekend)) As we source only the highest quality ingredients and specialty items, there is a chance your order might be delayed beyond this. If this occurs, you will receive a notification regarding the delay and the expected ship date.
On the rare occasion we are backordered on an item we will notify you as soon as possible to help you find a similar product or issue a store credit.
Since all sales are final, it's important that you contact us right away if you receive a damaged item or the wrong product. Returns need to be authorized before you ship back any items to Rock Collage. We will always try to send you a replacement first once we have received the returned item. If a replacement is not available then we may offer you an exchange to another magical item or you can choose a store credit which can be used towards your next purchase.
Please note, you are responsible for shipping the item back if item was agreed upon for repairs.
Where can I track my order once it’s shipped?
Once orders are shipped an email will be sent with tracking information.